Logistics & Warehousing
Claims processing, exception tracking, customer updates, and cross-dock coordination.
The Problem
Logistics operations are exception-driven. Most shipments flow smoothly, but the exceptions, the shortages, damages, delays, and documentation issues, consume disproportionate time and attention.
OS&D claims require gathering evidence from multiple sources, coordinating with carriers, and tracking through resolution. Customer inquiries need quick answers pulled from various systems. Paperwork piles up faster than it can be processed.
Staff spend hours on manual data entry, status chasing, and exception coordination instead of solving problems and serving customers.
Common Pain Points
- Processing OS&D (overage, shortage, damage) claims
- Tracking and resolving delivery exceptions
- Managing paperwork for shipments and customs
- Keeping customers updated on shipment status
- Reconciling carrier invoices with shipment records
- Coordinating across warehouses, carriers, and customers
What We Can Build
Claims Processing
Automated workflows for OS&D claims, from initial filing through resolution tracking and documentation.
Exception Management
Systems to flag, categorize, and route delivery exceptions to the right people for resolution.
Document Processing
Tools to extract data from BOLs, customs forms, and other shipping documents.
Customer Communication
Automated status updates and exception notifications that keep customers informed without manual effort.
Our Approach
Logistics operations have well-defined processes that repeat millions of times. That makes them excellent candidates for automation, but it also means any tool needs to handle edge cases reliably.
We build tools that integrate with your TMS, WMS, and carrier systems to automate the repetitive work while routing genuine exceptions to humans. The goal is to reduce the noise so your team can focus on the problems that actually need attention.
We look for patterns across logistics operators. Claims workflows, exception handling, and customer communication follow predictable patterns that we can address with refined tools.
Let's talk about your operations
Free 30-minute audit. No obligation. Real recommendations.
Schedule Your Free Audit